Coffee Omega Security & Privacy Policy

LATEST UPDATE

As you may be aware, the law around data protection is changing on 25th May. This requires any business handling personal data to do so securely and with transparency, much like a good shot of espresso.

We take data privacy nearly as serious as our coffee, and therefore, the only information we keep about you (names, addresses, numbers and emails) is vital to the smooth running of your account. So brew with confidence as we ensure any information retained, remains just as private as your treasurable brew ratios and roasting tips.

By continuing to use Coffee Omega, you consent to the continued use of your data in the operation of your account (correspondence, news updates, offers and order statuses), which–don’t worry, is held no longer than necessary. In addition, we respect your information as we do our grinders and thus only share your details with our already complied suppliers and transport companies who help us fulfil your orders.

The only other parties that will be exposed to your data, had you choose to ‘opt-in’ would be Woo Commerce (our e-commerce plug-in to our SSL-certified website), MailChimp (our email marketing automation platform), PayPal and Gocardless (our online payment systems). So sit back, relax and enjoy a cup of coffee.

If you would like to discuss any of this information further, please do not hesitate to get in touch at info@coffeeomega.co.uk. We are grateful for your continued business.

PRIVACY STATEMENT

We do not store any credit card/ debit card details or share these information with any 3rd parties.

What information do we collect from you 

Weather you sign up to our newsletter on the website, drop us an email enquiry for a quote or order from us we collect the following personal information from you:
Your full name,
Your full address,
Your contact number,
Your email address,
Your computer’s internet protocol (IP) address,
and some instances your date of birth and gender

What do we do with your information

The information collected enables us to provide you with services that you may request from us, process your order’s, send you tracking information, and with your permission we may also sending you newsletters with latest updates, offers and promotions. Also to meet our legal and regulatory obligations.

How long is this information held for

We will hold that information no longer than necessary or until we meet a particular obligation

Who will access your information 

Your information is only accessed by staff who are employee’s of the company and have legitimate interest and consent it is also shared with third parties whom we work together with in order to either full fill your order, enquiry or monitor progress, they include:
* couriers/ transport companies – for delivering and pick up purposes
* our UK and EU suppliers/ manufactures
* payment gateway providers –  takes payment on our behalf
* accounting and CRM software providers – for smooth running of the business
* email marketing software providers – to keep you informed of latest information, offers and promotions
* google analytics – helps us to see who visited our sites and what pages they visited
* accountants, auditors, experts and legal advisors

All of the above have their own privacy and security policy.

We will not in any way:
sell your personal information to any third parties or share your information personal information with third parties for marketing purposes (unless you have given consent to us to do so).

We may also disclose your information if required by the law to do so.

Consent withdrawal 

If after you have opt-in, you change your mind you have the right to withdraw your consent to contact you, for collection and use of your information at any time by dropping us an email at:  info@coffeeomega.co.uk

How is the data secured 

We do not hold any card details anywhere on our system and nor do we have access to that, our payment gateway providers are responsible for that and have highest level of security measures to protect that. The data is encrypted through Payment Card Industry Data Security Standard (PCI-DSS).

To protect your personal information we take this very seriously and our websites are protected with 64-bit SSL certification and is closely monitored by website monitoring company who scans for any malicious activity or possible attacks.

Contact Information

You have the right to ask about what information we hold about you, or like this deleted, amended or register a complaint you can do so by emailing: info@coffeeomega.co.uk

Or you  can request this in writing to the address below:

Coffee Omega UK Ltd
601 International House
223 Regent Street
London
W1B 2QD

Copyright, the contents of this policy is owned and licensed by Coffee Omega.

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