PRODUCT RETURNS

Returns Policy

You may return new, unopened/ unused items within 2 days of delivery for a full refund. We’ll also pay the return shipping costs if the product is a result of our error (you received an incorrect or defective item, etc.). However, if it isnt our fault the buyer is responsible for carriage both ways and we may charge upto £100 admin fee or 25% restocking fee (which ever is higher) + 3% bank fee’s + Manufacturer fee’s were applicable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

NOTE: WE WILL REFUSE EVERY PARCEL RETURNED WITHOUT OUR AUTHORIZATION

ORDER INFORMATION

First Name

Last Name

Email

Telephone

Order ID

Order Date

PRODUCT INFORMATION & REASON FOR RETURN

Product Name

Product Code

Quantity

Reason for Return
Dead on arrivalFaulty (please supply details)Order errorPackaging damagedReceived the wrong itemOther (please supply details)

Is the product opened?
YesNo

Please provide details for your return

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